Services
DatabaseSchedulerLibrarianBoard
MTTR
84.4h
Mean Time To Resolve
medium: 60.7hhigh: 108.1h
MTTA (Acknowledge)
23.0h
Mean Time To Acknowledge
medium: 23.0h
Volume Trends
Week-over-week
By agent (top 10)
SLA Adherence
0.0%
Critical/High SLA met
37 total high/critical37 breached
Recurrence Patterns
Recurring Agents
Agent #019 incidents9 incidents in 30d
Agent #054 incidents4 incidents in 30d
Agent #023 incidents3 incidents in 30d